FAQ’s
I know you are excited to receive your new ceramic piece, and I can’t wait for you to have it! I package items as quickly as I am able, generally within 3 days of a completed order. After that, it is up to your mail delivery service. Within the contiguous US, I usually ship with USPS Priority Mail and FedEx, with shipment times between 3 and 10 days. I will email you with a tracking number once I ship the item.
Ceramics are fragile objects, and I use extra care – and extra bubble wrap! – to ship each item. I also include insurance for the full purchase price of your item(s) with each shipment. If an item arrives damaged or is lost in transit, contact me and I can provide you with the insurance details you can use to claim your money back from the shipping service. It is important that you file a claim within 30 days of receiving a damaged shipment.
No, I’m sorry, I do not offer returns or refunds for pieces. All sales are final.
Yes and no! I am always happy to discuss an idea with a potential customer, but due to my limited shop space, equipment, and time, there are some orders I cannot commit to. If you like my work and are interested in something similar to what you see in my portfolio, but customized to your specifications, please send me a message and we can discuss a commissioned piece further.
The pottery process has several steps – idea conception, making, trimming, decorating, bisque firing, glazing, and final firing. The path of one piece can take several weeks. That said, I try to do a full kiln cycle (bisque and glaze firings) each month that I am in the studio. I add items to my shop as they are completed, so check back often!
I occasionally have pop-up sales in the Twin Cities (Minnesota) are, but primarily my work is only available through my online shop.